35% QUALITY OF SERVICE

Premium TV service should provide a great, high-end customer experience! This includes factors relevant to channels and features, but it mainly focuses on the execution of service across important service offerings. What is the quality of the HD channels? Is service continuous and uninterrupted? Do current, and past, customers enjoy their overall experience?

30% COST VS. BENEFITS

It's important to understand what you get in return for your monthly bill. This is one of the most important factors for customers and is highly subjective based on the end-user's needs. We provide a rating based on features, channel count/lineup, extras like DVRs and other perks from each service provider. We balance this vs. the monthly price and added fees to rank each provider and encourage site visitors to click through to the provider's site, and call their representatives, to learn more details.

20% REPUTATION

To create an overall reputation of a provider we look at the size of the company, its national footprint, reviews from 3rd-party sources and brand presence within the media and news. This helps us rank a provider as more or less favorable compared to the average provider.

15% Customer Service

At some point you'll have billing or service questions and you'll need to talk to a representative. We rank important factors relating to the overall professionalism, friendliness and helpfulness of the company's representatives, as well as the availability for contact and general user experience.